Orders, delivery, returns, customer account — all the answers to your questions, in one place.
Select your products, choose your format, and then add them to your cart. Next, follow the order confirmation steps: address, delivery, payment. You will receive a confirmation email as soon as your order is registered.
Any request for modification or cancellation must reach us as soon as possible at . If your order has not yet been shipped, we will do our best to process it. Once shipped, it is no longer possible for us to intercept it.
Check your junk mail (spam) folder. If the email is not there, contact us at by indicating the name and address used when placing the order.
Yes, it is possible to order as a guest. However, creating an account allows you to track your orders, view your history, and make future purchases easier.
Select your products, choose your format, and then add them to your cart. Next, follow the order confirmation steps: address, delivery, payment. You will receive a confirmation email as soon as your order is registered.
Please check that the information you entered is correct (card number, expiry date, security code) and that your card is activated for online payments. If you continue to experience problems, contact your bank or try another payment method.
Yes. We do not store any banking information on our servers. Payments are handled entirely by our secure payment providers, Stripe or PayPal.
Orders are prepared within 1 to 2 business days. Delivery then takes 2 to 3 business days for Colissimo home delivery and 3 to 5 business days for Mondial Relay. These delivery times are estimates and may vary during peak periods.
As soon as your parcel is shipped, you will receive a tracking number by email with a link to the carrier's website. You can also track your orders from your customer account.
For now we only deliver to mainland France.
If you notice any damage upon delivery, make a note of it with the delivery driver and contact us within 48 hours at with photos of the package and the products involved.
First, check with your neighbors or building manager. If your package is still missing, contact us at — we are opening an investigation with the carrier.
You have 14 days from receipt to exercise your right of withdrawal. The product must be returned unopened, in its original, undamaged packaging. To initiate a return, please write to us at .
No. For hygiene and food safety reasons, opened or unsealed products cannot be returned or refunded.
The refund will be issued within 14 days of receiving the return, using the same payment method as the original order.
Contact us within 48 hours at Please include your order number and photos. We will cover the return shipping costs and either resend the item or issue a full refund, according to your preference.
Click on the My Account link at the bottom of the page or go to on this link, Then click on "Create an account". Enter your email address and choose a password.
On the login page My account, Click on "Forgot your password" and enter your email address. You will receive a reset link.
Send a request to . In accordance with the GDPR, we will delete your data as soon as possible, subject to our legal obligations to retain it.
Yes, we have a dedicated offer for coffee shops, pastry shops, caterers, and culinary creators, with volume discounts. Check out our Professionals page or write to us directly at .
Write to us at By telling us about your business, we will get back to you within 24 working hours.
By email to We respond to all messages within 24 business hours. You can also contact us via the contact form.
Write to us at — A real person will respond within 24 hours.
