Preparing your order

Orders are prepared and shipped within a certain timeframe. [1 to 2 business days] From the date of payment confirmation, Monday to Friday.

You will receive a shipping confirmation email as soon as your package is picked up by the carrier, along with your tracking number.

Delivery methods

📦 Colissimo — Home or post office delivery

Delivery to your address or to the post office of your choice if you are not home.

Format	Estimated time	Price
Standard package	2 to 3 business days	[X,XX] €

📍 Mondial Relay — Delivery to a collection point

Collection from the collection point of your choice from over 15,000 locations in France.

Format	Estimated time	Price
Standard package	3 to 5 business days	[X,XX] €

Delivery costs are calculated automatically based on the weight of your order and the chosen method, before validation.

Free delivery

Free delivery is offered for all orders over an amount exceeding [XX] € [to be defined by the client], regardless of the delivery method chosen.

Delivery zones

We currently ship to:

• Metropolitan France
• [Complete if delivery to French overseas territories, Belgium, Switzerland, Luxembourg is planned — to be confirmed with Boxtal]

For any delivery requests outside this area, please contact us at contact@ubedelyss.fr.

Order tracking

As soon as your package is shipped, you will receive a tracking number and a direct link to the carrier's website by email. You can also track your order from your customer account on ubedelyss.fr.

In case of delay or tracking issues, please contact us at contact@ubedelyss.fr by indicating your order number.

Damaged or missing package

Upon receipt, inspect your package before signing.

If the package is visibly damaged:

• Refuse the delivery or issue written reservations with the delivery man
• Contact us in the 48 hours à contact@ubedelyss.fr by attaching photos of the package and the products

If a product is missing or does not match your order, contact us within the 48 hours following receipt with your order number.

We will arrange for the return or refund of the product(s) in question as soon as possible.

Returns & Refunds

Right of withdrawal — 14 days

In accordance with current legislation, you have the right to 14 calendar days from the date of receipt of your order to exercise your right of withdrawal, without having to justify your decision.

Return conditions:

• The product must be not opened, in its original, unopened packaging
• The product must not have been used

Procedure :

1. Notify us of your wish to return by email to contact@ubedelyss.fr before the expiry of the 14-day period, indicating your order number
2. We are providing you with the return address.
3. Return the product within 14 days following your notification
4. Return shipping costs are the responsibility of the customer, except in the case of a defective or non-compliant product.

Refund :
The refund will be processed within a certain timeframe. 14 days Upon receipt of the return, the refund will be issued via the same payment method used for the original order. Initial delivery charges will be refunded if the entire order is returned.

Defective or non-compliant product

If you receive a defective, damaged or incorrect product, we will cover all return shipping costs and either issue a full refund or resend the product according to your preference.

Contact us at contact@ubedelyss.fr in the 48 hours following receipt by attaching:

• Your order number
• Photos of the product(s) in question

Exclusions

In accordance with Article L.221-28 of the Consumer Code, the products opened or unsealed After delivery, items cannot be returned or refunded for hygiene and food safety reasons.

A question about your delivery?

Our team will respond to you within the 24 business hours.
📧 contact@ubedelyss.fr